Powering Customer Journeys with Customer Identity and Access management
The latest Pointury round table discussion took place in Steenokkerzeel On Thursday 9 november 2023.
In the ever-evolving landscape of digital business, ensuring secure yet seamless interactions between customers and online platforms has become paramount. This is where Customer Identity & Access Management (CIAM) steps in as a crucial solution. CIAM is not just a buzzword. It's a strategic framework that empowers organisations to deliver personalised, secure, and frictionless experiences to their customers while safeguarding their sensitive data.
It was again an inspiring round table with active participation of all digital leaders around the table. We discussed how digital customer identity management profoundly impacts the customer journey – for the better, if you do it right.
-> The role of a chief identity officer
-> How to measure IAM success?
-> How to develop identity accountability across the board?
-> How to map (C)IAM capabilities into the business landscape?
-> Why are we not password-less everywhere?
-> Will B2E and B2C eventually merge - in technology and deployment?
Simon Moffat, Founder of The Cyber Hut, Research Analyst, Keynote Speaker, Author
CIAM Now and Next: Powering Customer Journeys Until 2028
Analysing the direction of customer identity and access management market and taking a look at some interesting industry research polls, technology trends and emerging use cases.
Christopher Kenis, Delivery & Change Director B2C at Mediahuis
One Identity to Rule Them All: The Mediahuis CIAM Odyssey
How Mediahuis significantly improved the login experience on 30 media-brands by implementing one CIAM modern platform. It added improved security, more login options and personalisation.
AE - Adapt and Enable is a "one stop" consultancy company specialising in digital transformation. We build seamless ICT solutions that allow your organisation to realise its business objectives in an increasingly complex world. We realise that a strong focus on customers, people, processes and technologies calls for new analysis, design and implementation methods. We build on what exists today with an eye to future opportunities and provide both practical advice and pragmatic solutions that guarantee successful change. Proud partner of 100’s companies delivering 1000’s of projects and transformations the last 20 years! This with a team of nearly 400 experts.
Okta, Inc. is an American identity and access management company based in San Francisco. It provides cloud software that helps companies manage and secure user authentication into applications, and for developers to build identity controls into applications, website web services and devices.
The Auth0 Identity Platform, a product unit within Okta, takes a modern approach to identity and enables organisations to provide secure access to any application, for any user. Auth0 is a highly customisable platform that is as simple as development teams want, and as flexible as they need. Safeguarding billions of login transactions each month, Auth0 delivers convenience, privacy, and security so customers can focus on innovation.
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